Here are the answers to the most common questions we hear about our products and our commitment to your well-being. If you can’t find the information you’re seeking, please don’t hesitate to contact us directly – your satisfaction and understanding are paramount to us.
We take pride in crafting our products with care and using natural, high-quality ingredients. Our commitment to handcrafting ensures that each item is made with attention to detail and love. With 20 years of learning, growing, and exploring, Dawn has seamlessly intertwined ancient herbal wisdom with eco-consciousness and sustainability. Read our full story here…
We do not conduct any animal testing.
However, some of our handcrafted soaps and balms contain small amounts of animal tallow and beeswax. We label all of our products that contain any animal products and by-products. If in doubt, see our Vegan-friendly range.
Yes, many of our products are designed with sensitive skin in mind. Look for the “sensitive skin” label on our products for options tailored to your needs.
Absolutely. We are committed to sustainability. We package in a food quality waxed paper wrapper, no plastics and do not use palm oil in the manufacture of our entire range of products. We take conscious steps to reduce our environmental footprint.
To prolong the life of your artisan soap bar, keep it in a well-drained soap dish to prevent it from sitting in water. Store it in a cool, dry place away from direct sunlight. It may be worth cutting into quarters to only use a small amount at a time.
Yes! But right now we’re only offering international delivery through our Etsy Store – this website is currently only offering delivery to the UK. This will be changing soon as we build up this e-commerce website so stay tuned!
You can reach our friendly customer support team by emailing dawn@dawntoduskalchemy.co.uk or using the contact form on our website. We’re here to assist you with any questions or concerns.
We want you to be delighted with your purchase. If for any reason you are not satisfied, please refer to our return and refund policy, and we will gladly assist you with returns or exchanges.
Many of our products are vegan-friendly. Look for the “vegan” label on our product descriptions, or see our Vegan-friendly range here.
If you have any questions about our products please get in touch below...
Dawn to Dusk Alchemy is dedicated to providing you with the best possible experience. Reach out to us using the contact form below or connect with us through our social media channels.
Your thoughts, feedback, and inquiries are important to us, and we look forward to hearing from you.
